How does free shipping work?
A minimum purchase of $15 is required. Shipping is provided via USPS MEDIA MAIL®. Average delivery time is 1–6 business days but is not guaranteed in that timeframe. Also allow 1 business days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska, and Puerto Rico. USPS service marks used by permission.
*Our free shipping offer is contingent upon specific weight and dimensional parameters. At our discretion, if your order exceeds $10 but does not follow these weight and dimensional parameters, it does not qualify for free shipping.
Do you ship internationally?
Yes, TextbookVault ships international orders.
How long does it take to ship my order?
Orders placed from TextbookVault are shipped within 1 business days.
What shipping methods can I choose from and how long will they take?
All orders require 1 business days processing time. All shipping times are estimates only. Transit times vary by carrier, exclude weekends and holidays, and may vary with package origin and destination.
USPS Ground (Standard Shipping Method): 3-14 business days
Expedited Shipping: 2-5 business days (Expedited shipping means FedEx Ground, Priority Mail or SmartPost, depending on your location.)
USPS Priority Mail: 1-3 business days
FedEx Home Delivery (Ground): 1-5 business days
FedEx Hold at Location: 1-5 business days for delivery to your desired FedEx Office and available for pickup
FedEx SmartPost: 1-5 business days
FedEx 3 Day (Saver): 2-3 business days
FedEx 2 Day: 2 business days
FedEx Standard Overnight: 1 business day
FedEx Priority Overnight: 1 business day (delivery by 10:30 AM)
Can I ship to a PO Box?
If you are shipping to a PO box, you must choose a USPS service (USPS Ground or Priority Mail). FedEx does not deliver to PO boxes. FedEx Hold at Location services are not available for shipment to PO Boxes.
Do you ship to APO/FPO?
We now offer APO and FPO shipping options. View our APO/FPO Guidelines.
Will all my books come together in one package?
Yes, all your books will come together in one package?
What if my shipping address is different from my billing address?
If your order is shipping to an address other than the billing address on your credit card, we may contact you to list the alternate address with your credit card company. This helps prevent fraudulent use of your credit card. To list the alternate address with your credit card company, just call the 800 number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address before you place an order helps us process your order more quickly.
Will I get an email confirmation?
After you place an order with TextbookVault, we email you with pertinent information about your order’s status. For instance, soon after you place an order, we send an email confirming we have received it. We send a second confirmation email when your order has shipped. We send more than one shipment confirmation email if we fulfill the order in multiple shipments. We might also send other emails about your order’s status, if necessary. Please save these emails for your records. To ensure you get all email communications you should “white list” us in your address book (@TextbookVault.com).
Who can I contact for more information?
Please contact our Customer Care Department, and refer to your order number in all communications.
