Price quotes

Price quotes are valid for 5 days and may be adjusted in the following cases:

• The package is scanned by the mail carrier later than 5 days after the order placement or quote recalculation.
• Quoted book quantity is not equal to the actual quantity in shipment—the quote might be corrected for every extra item.
• Duplicate orders with the same ISBN exceeding maximum accepted quantities (the next order containing similar ISBNs can be created only 14 days after the first one).
• Item condition is different from quoted.
• Item ISBN is different from quoted.
• Item not initially quoted in this order.
• International editions may be accepted at a fraction of the price of a student/U.S. edition.

  BuyBack book conditions

  Textbookvault accepts books only in the conditions described below. It is the responsibility of User to read and understand the guidelines set forth in the Buyback Condition Guide before sending books to Textbookvault.

  • Used – Like New. Books with slight cosmetic defects to the original packaging, cover, or spine, with all original packaging materials included. The dust jacket is intact, and the pages are clean and not marred by any notes. All pages must be included and attached to the binding. Supplementary materials must be included.
  • Used – Very Good. Books with minor to no signs of wear and tear. This includes markings, tears, and other general damage from use. All pages must be included and attached to the binding, and all text must be legible. Supplementary materials must be included.
  • Used – Acceptable. Books with signs of cover or page damage, “dog ears,” odor, slight writing, highlighting, and other markings. All pages must be included and attached to the binding, and all text must be legible. Supplementary materials must be included. Books must not have any water damage; otherwise, the quote may be adjusted, or books won’t be accepted.

  If any supplementary materials (access codes, CDs, DVDs, exam sheets, etc.) are missing or used up, Textbookvault reserves the right to adjust the price. The same applies to books not accepted for buyback.

  The items that are not initially quoted in the order do not receive the quote after the delivery.

  Inauthentic books policy

  • Textbookvault treats the matter of counterfeit textbooks very seriously. Each item received at the Textbookvault facility is inspected carefully and thoroughly in accordance with the required guidelines on the basis of the U.S. Code prohibiting the illegal distribution of counterfeit copies. A counterfeit book is an unauthorized copy, imitation, or replica of an original copyrighted book produced by some source other than the identified and authorized publisher/copyright holder or licensee.
  • By participating in the Textbookvault buyback program, User guarantees and provides a warrant that any item sent is a legitimate copy. If the authenticity of the item sent to the Textbookvault facility for a buyback program cannot be verified and/or the item in question has any signs of being a counterfeit copy, User acknowledges that no payment is issued for such an item. User also approves that no return of any item that is determined and/or considered to be counterfeit or fraudulent is possible since such copies are eligible for confiscation and forwarding to the relevant publisher for investigation. If the publisher determines the book is indeed counterfeit, such an item is subject to further immediate disposal without any objection; in such a case, Textbookvault may be required to specify source information to the publisher. If the publisher determines that the item is a legitimate copy, User will receive the originally quoted payment in full.
  • User’s account is subject to immediate disabling in case counterfeit books are detected in User’s buyback order without any possibility of being re-activated. All items quoted become the property of Textbookvault without any possibility of return and payment. If User creates an additional account and places a buyback order to avoid the system banning, Textbookvault reserves the right to confiscate the items received without any return and payment accordingly.

    Shipping and returns

    • Prepaid shipping labels are automatically provided for buyback orders.
    • User can choose between prepaid USPS or FedEx shipping labels after the buyback order placement. User can opt for another mail carrier’s services at their discretion and own expenses but must provide the Customer Support Team with the tracking information for the subsequent order payment.
    • Textbookvault is not responsible for any loss or damage incurred during shipping, including issues caused by the irresponsibility of the sender or inadequate packaging.
    • Insurance for a buyback order with a value of no more than $300 is applied automatically to each order unless User opts out of insurance by unchecking the box manually after the checkout only once the label is generated.
    • The insurance covers only the buyback orders that are lost in transit, and the tracking information on the mail carrier’s website still indicates the “Shipment in progress.” *Insurance for the packages with a cost higher than $300 is optional for User and is not at the expense of Textbookvault.
    • The insurance payout is not provided for the damaged items and missing contents if the order is marked as “Delivered” by the mail carrier.
    • Textbookvault will not provide free returns for books that had their quotes adjusted. Returns are made only after the reimbursement of the return fee by User.
    • Books that had their quotes adjusted are held for a period of 72 hours after processing. User may request a return via an online form during this period.
    • The item that will be sent to User may not be the same copy but a similar one in the same condition.
    • If the items received cannot be quoted on the Textbookvault website or do not have an ISBN, Textbookvault reserves the right to dispose of them at its own discretion.
    • Each book received by Textbookvault gets a sticker attached to the back cover or its spine.
    • If a loose-leaf book is sent in a binder, the binder is disposed of upon receiving and cannot be returned.
    • Books that have already been processed are not eligible for return under any circumstances.
    • Shipping for buyback orders with a final price lower than $10 is not paid for by Textbookvault.
    • If User creates multiple small orders containing only one or two books instead of putting them into one order, Textbookvault may charge a shipping fee for every additional order.
    • Multiple accounts are not allowed and will be suspended.

    Payments

    • Payments are usually issued within 4 business days after order processing. Sometimes payment may take longer due to banking delays etc.
    • Textbookvault is not responsible for incorrect payment information provided during order submission.
    • Delivery of the check usually takes 3–20 business days.
    • Checks are valid for 60 days.
    • Final quotes cannot be higher than the initial ones.

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    PURCHASES AND RENTALS

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    • Textbookvault will charge User’s credit/debit card for the purchase or rent price of the books and shipping charges when User purchases or rents an item from Textbookvault.
    • Textbookvault reserves the right to fulfill some of its orders via dropshipping.
    • Shipped orders are not eligible for cancellation.
    • When User receives a purchased item from Textbookvault, the item becomes User’s property. When User receives a rental item, it still belongs to Textbookvault, unless the purchase price is charged.
    • Rental items should be returned in their initial condition. Items returned with water damage, detached binding, excessive writing or highlighting, and other signs of damage that resulted in significant condition change are subject to certain property damage charges. If a rental item is damaged by User to the point of being unusable, User agrees that a purchase price will be charged.
    • Supplementary materials are not guaranteed with rental orders.
    • Supplementary materials are not guaranteed with used items.
    • Items rented may correspond to any condition between New and Used-Acceptable.
    • Items rented may correspond to alternate editions, such as international, teacher/instructor’s editions, etc..
    • The rental period starts from the date of order placement.
    • User can extend their rental order for 15 days.
    • User has to ship the rental order back before the deadline only to Textbookvault facility located at 620 E Erie Ave, Philadelphia, PA, 19134, to finish the rental service.
    • User agrees that their card will be charged with the extension fee if a rental is not shipped back before the deadline and not returned on time. If the item is not sent before the second deadline after 15 days extension, User acknowledges and agrees that the purchase price of the item will be charged. Otherwise, User’s account will be sent to the collection agency.
    • Once User has clicked the button “Get free return label” on the rental order page and received a prepaid return shipping label, it should be used within 25 days; otherwise, the label will become unavailable in 25 days and the return shipping fee should be covered by User.

    Purchase/Rental book conditions

    • New. The item in “New” condition implies that its condition is exactly the one in which it was initially issued and sold by the publisher. Moreover, such an item may be shrink-wrapped and include supplementary materials missing in other conditions if such information is stated in the item’s description directly by the publisher. 
    • Used – Like New. The product has minimal to no signs of wear and no visible cosmetic imperfections, but kindly note that such books may come without any packaging or shrink wrap. Even if the original protective wrapping may be missing, the original packaging is intact and in good condition, with minor damage possible. Supplementary materials may be missing (such as dust covers, cardboards, access codes, toys, etc.) if there is no special comment stated in the item’s description directly by the publisher or by the seller.*
    • Used – Very Good. This particular condition implies that there may be minor signs of wear; however, all the text should be legible and all pages included. A well-cared-for item that has seen limited use and remains in good working condition. Pages with slight markings and/or highlighting may be present. *
    • Used – Good. This particular condition implies some general signs of tear and wear, some markings, highlighting etc.; however, all the text should be legible and all pages included. The item might show wear from consistent use, but it remains in good condition and functions properly. May include “From the library of” labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media. *
    • Used – Acceptable. This particular condition implies a certain degree of tear and wear, some markings, highlighting, stains, bent corners, etc. However, all the text should be legible and all pages included. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media. *

    *Please be kindly advised that supplementary materials are not guaranteed to be included in used items unless the seller provides special comments regarding the presence of supplements in the product description directly.

    Shipping and returns

    • Textbookvault is not responsible for any loss or damage incurred during shipping.
    • Orders are shipped with USPS or FedEx within 24 business hours after the order placement.
    • User can opt for one of the shipping methods offered such as Standard (up to 10 business days), Expedited (up to 6 business days), and 2-Day only during the checkout. *Delivery speed rates are applicable solely for deliveries within 48 U.S. mainland states.
    • ETA is calculated automatically after the successful order payment based on the shipping method chosen and may include 1 handling day. 2-Day shipment excludes delivery on weekends and federal holidays.
    • ETA for deliveries to Alaska, Hawaii, Puerto Rico, and other territories outside of the U.S. mainland, as well as APO, FPO, and DPO, can exceed the mentioned rates and is estimated by the mail carrier.
    • Third-party sellers on the Textbookvault marketplace can set varying shipping rates different from the Textbookvault orders. The information about the shipping rate is specified at the checkout stage.
    • Orders fulfilled by third-party sellers on the Textbookvault marketplace are subject to complying with the return policy set by each seller individually with the minimum requirement of 14 days after the delivery. Such regulations can be studied at each seller’s account.
    • Textbookvault ensures a 21 days return window policy on all items originally purchased with Textbookvault. Refunds are issued once the item is received by Textbookvault in its original condition.
    • A restocking fee may apply for the items returned later than 21 days after the delivery.
    • User must return the exact same item User received from Textbookvault once purchased/rented. If User returns a different item, User agrees that such an item will be handled at Textbookvault’s discretion upon delivery and any refund offers will be voided.
    • Textbookvault does not provide replacements.
    • Textbookvault does not cover shipping costs for discretionary returns.
    • If the order is deemed lost in transit, User is to report the issue to Textbookvault directly within 21 days after the estimated delivery period to request applicable compensation. Otherwise, Textbookvault reserves the right to decline the reimbursement request.
    • Refusal of the package is not a valid method of return, and any return shipping fees incurred by Textbookvault may be deducted from the final refund.
    • If the item received exhibits signs of damage, User is to report the issue to Textbookvault directly within 7 days after the item’s delivery. Otherwise, User becomes solely responsible for any condition change incurred.
    • Textbookvault does not refund any charges related to rental orders.

      International shipping

      • International orders correspond to purchase orders only.
      • International orders are shipped with USPS First-Class Package International, USPS Priority Mail International, FedEx International Economy, Asendia Priority Tracked, and OSM Global Priority services within 24 business hours after the order placement.
      • Only a standard method of shipment is offered for all international orders. The estimated delivery period may vary from 14 to 20 business days and may be prolonged depending on the destination country.
      • Shipping costs for international shipping are covered by User.
      • Textbookvault is not responsible for any damage or loss incurred during international shipping.
      • Textbookvault ships to Canada, Australia, Germany, and the United Kingdom.
      • By ordering goods from Textbookvault, User hereby authorizes a licensed Canadian customs broker chosen by Textbookvault to act as their agent, to transact business with Canada Border Services Agency (CBSA) to clear their merchandise and account for applicable duties and taxes.
      • When User buys these products, they become the importer of record and must pay import duties, taxes, and fees when the products arrive in the destination country. The payment of import fees is the responsibility of the importer and is levied based on the laws of the destination country into which the products are being shipped.
      • International orders can be returned within 30 days after the delivery. Refunds are issued once the item is received by Textbookvault in its initial condition.
      • Textbookvault does not cover shipping costs for discretionary returns. Discretionary returns are entirely at the cost of User. A restocking fee up to 15% is applied upon the order return.

        Rental collection authorization

        User will not cancel or exceed the purchasing limits of the credit or debit card until either the rented textbooks are returned to Textbookvault or the Non-Return or Property Damage Fees are paid. If the credit or debit card is declined, User’s account will be sent to a Third Party Collection Agency. User is responsible for paying all Collection Fees assessed by the Third Party Collection Agency. In case the rental order is eligible to be returned to Textbookvault after the expiry date, User will still be liable for a service fee assessed by the Third Party Collection Agency.

        Textbookvault will make reasonable efforts to process transactions in a timely manner. User agrees not to hold Textbookvault responsible in the event Textbookvault does not credit or debit a credit or debit card for a period of time due to circumstances beyond its control. Textbookvault makes no guarantees regarding the processing time for charges.

        In order for Textbookvault to service the order or to collect any amount owed, unless otherwise prohibited by applicable law, Textbookvault or a designated Third Party Collection Agency is authorized to (i) contact User by telephone at the telephone number(s) in the contact information provided, including wireless telephone numbers, that could result in charges to User, (ii) contact User by sending text messages (message and data rates may apply) or emails, using any email address provided and/or (iii) methods of contact may include using pre-recorded/artificial voice message and/or use of an automatic dialing device, as applicable.

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        OTHER

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        Trademarks

        Textbookvault and other marks indicated on the Site are trademarks of Textbookvault or its affiliates. Textbookvault graphics, logos, page headers, button icons, scripts, and service names are all trademarks or trade dress of Textbookvault or its affiliates (the “Trademarks and Trade Dress”). The Trademarks and Trade Dress may not be used by User in any way, including, but not limited to, use (i) in connection with any product or service that is not provided by Textbookvault, (ii) in any manner that is likely to cause confusion among customers or (iii) in any manner that disparages or discredits Textbookvault or its affiliates. All other trademarks not owned by Textbookvault or its affiliates that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Textbookvault or its affiliates.

        Affiliation

         

        Textbookvault is an Amazon Associate and earns from qualifying purchases.

        Termination

        Textbookvault may terminate User’s use or registration with or without cause at any time without prior notice. Textbookvault reserves the right to discontinue the communication with User if they choose to use profanities or threats. In the event of a breach by User of these Terms and Conditions, any such termination by Textbookvault shall be in addition to and without prejudice to such rights and remedies as may be available to Textbookvault, including injunction and other equitable remedies. The disclaimer, limitations on liability, indemnity, and termination provisions of these Terms and Conditions shall survive the termination or expiry of these Terms and Conditions.

        Dispute resolution

        Should any controversy or dispute arise between Textbookvault and User, Textbookvault will make every effort to address and resolve such an issue in a timely and satisfactory manner. If Textbookvault is unable to resolve any such dispute, then either party shall submit such controversy or dispute to mediation. If the dispute cannot be resolved through mediation, then the parties shall be free to pursue any right or remedy available to them under applicable law.

        Tax

        Orders may be subject to rental, sales and/or use taxes in many states. Tax rates are different from state to state. User is responsible for paying all such taxes.

        User can provide a sales tax exemption certificate to prove that they can buy an item tax free. This is usually relevant for resellers, educational institutions, etc.

        Indemnity

        User agrees to indemnify and hold harmless Textbookvault, its parents, subsidiaries, affiliates, customers, vendors, officers, and employees from any liability, damage, or cost (including reasonable attorneys’ fees and cost) from any claim or demand made by any third party due to or arising out of User’s breach of these Terms and Conditions or their violation of any law or other right of any person or entity.

        Registration process

        When User submits their registration, they will create a password-protected account to access certain features or functions of this website. User agrees to keep their account information and password confidential. User is responsible for all activities that occur under their account. User may not post or transmit, or cause to be posted or transmitted, any communication designed or intended to obtain password, account, or private information from any other website user. One account can be used only by one person. User agrees to tell Textbookvault immediately about any suspected unauthorized use of their account. Textbookvault will not be responsible for any loss to User caused by their failure to comply with these obligations.

        Age of users

        Textbookvault does not intend for the Textbookvault website to be used by individuals under the age of 18 without the supervision of a parent or guardian 18 years of age or older. Users under 18 may use the Textbookvault website only with the involvement of a parent or guardian.

        PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS ABOVE. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME IN OUR SOLE DISCRETION. WE WILL NOTIFY YOU OF AMENDMENTS TO THESE TERMS AND CONDITIONS BY POSTING THEM TO THIS WEBSITE. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT ACCESS THIS WEBSITE.